"You have to be there, because customers don't always know what to do with the amazing features you've built. You have to be alongside them to figure out how to embed it into their workflows."
"No one knows what will happen, or what the paradigm will be", she said, "so you get close to customers and really understand what they're trying to do, and build it for them, really quickly, sometimes in an afternoon, and the wow is what sells."


don't compete inside the existing medium. Reinvent the medium and force everyone else to play your game.
"absolutely no AI, not even the mention of it", at least at the clinic level. Nurses and admin staff hear "AI efficiency" as "you're about to be replaced."
Yes, the thing that investors like to press founders on, GTM, is now indispensable for investors as well.